Terms and Conditions - Ainisa.com

Last Updated: January 26, 2026

1. Acceptance of Terms

By accessing or using Ainisa.com (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

2. Definitions

• "Service": The Ainisa platform, website, and related services
• "You" or "User": The individual or entity using the Service
• "We", "Us", "Ainisa": Ainisa.com and its affiliates
• "BYOK": Bring Your Own Key - using your own API keys for third-party AI services
• "Agent": An AI chatbot created using the Ainisa platform
• "AI Providers": Third-party AI services including OpenAI, Anthropic, and others we may support

3. Company Information

4. Registration and Account Security

Account Creation:

• You must provide accurate, complete information
• One person or entity per account
• You are responsible for all activity under your account

Account Security:

• Keep your password secure
• Do not share your account credentials
• Notify us immediately of unauthorized access: info@ainisa.com
• We are not liable for losses from unauthorized access due to your negligence

5. Bring Your Own Key (BYOK) Terms

Supported AI Providers:

Ainisa currently integrates with:

• OpenAI (GPT models)
• Anthropic (Claude models)
• Other AI providers (as announced)

Supported Messaging Platforms:

• Meta Platforms (WhatsApp Business API, Instagram, Facebook)
• Telegram
• Website widgets

Your Responsibilities:

When using BYOK, you are solely responsible for:

• Creating and maintaining your own accounts with AI providers (OpenAI, Anthropic, etc.)
• All costs charged by AI providers to your account
• Compliance with all AI provider Terms of Service
• Security of your API keys
• All data sent through AI provider services
• Violations of AI provider usage policies
• Content generated by your AI agents

Ainisa is NOT Responsible For:

• AI provider service downtime, failures, or changes
• AI provider pricing changes or cost increases
• Your account suspensions by AI providers
• Data processing, storage, or security by AI providers
• AI provider data breaches or privacy violations
• OpenAI, Anthropic, or other AI provider content policy violations
• Meta, Telegram, or other messaging platform policy violations
• Third-party service changes or discontinuations

API Key Security:

• Your API keys are encrypted at rest
• We never share your API keys with third parties
• You must secure your Ainisa account to protect your keys
• If your Ainisa account is compromised, immediately regenerate your API keys with your AI providers

Data Flow:

• Data you send via Ainisa is transmitted to AI providers (OpenAI, Anthropic, etc.) for processing
• This data is subject to each AI provider's privacy policies
• Ainisa does not control how AI providers process, store, or use your data
• You must ensure your usage complies with applicable data protection laws (GDPR, CCPA, etc.)

Multiple AI Providers:

• You may connect multiple AI providers to your account
• Each AI provider has separate terms, pricing, and policies
• You are responsible for compliance with all connected providers

6. Acceptable Use Policy

Prohibited Activities:

You may NOT use Ainisa to:

• Create agents that generate illegal content (child exploitation, terrorism, etc.)
• Harass, threaten, abuse, or harm others
• Spread misinformation, disinformation, or impersonate others
• Violate intellectual property rights or copyrights
• Engage in spam, phishing, fraud, or scams
• Violate AI provider policies (OpenAI, Anthropic, etc.)
• Violate messaging platform policies (Meta, Telegram, etc.)
• Circumvent our security measures or rate limits
• Resell the Service without written authorization
• Use the Service for any illegal purposes
• Generate content that violates applicable laws

Content Moderation:

• We reserve the right to monitor for policy violations
• We do not routinely monitor your agent conversations
• We may investigate abuse reports
• We may suspend accounts pending investigation

Consequences of Violations:

• First violation: Warning (at our discretion)
• Serious or repeated violations: Immediate termination without refund
• We may report illegal activity to law enforcement
• You remain liable for damages caused by violations

Reporting Abuse: To report violations, contact: info@ainisa.com

7. Intellectual Property

Your Content:

• You retain all rights to content you upload (documents, training data, prompts, configurations)
• You grant Ainisa a limited, non-exclusive license to process your content solely to provide the Service
• This license terminates when you delete content or close your account
• You may delete your content at any time

Your Responsibilities:

• You must have legal rights to all content you upload
• You must not upload copyrighted material without proper authorization
• You are solely liable for any copyright or intellectual property violations
• You must not upload illegal, harmful, or prohibited content

AI Agent Outputs:

• You own the outputs generated by your AI agents
• Outputs are also subject to the terms of service of your AI providers (OpenAI, Anthropic, etc.)
• Ainisa claims no ownership of your agents' responses or outputs

Ainisa Property:

• The Ainisa platform, source code, design, user interface, branding, documentation, and trademarks are exclusively owned by Ainisa
• You may not copy, modify, reverse-engineer, decompile, or create derivative works of our platform
• You may not remove, obscure, or alter any "Powered by Ainisa" branding unless you are on a white-label plan tier

Templates:

• Templates and examples provided by Ainisa are licensed to you for use within the Service
• You may customize templates for your business purposes
• You may not extract, resell, or redistribute Ainisa templates as standalone products

8. Payment Terms

Subscription Plans:

• Subscription fees are billed monthly or annually in advance
• Prices are displayed in USD or other supported currencies
• Payment accepted via credit card, debit card, or other payment methods we support
• Subscriptions automatically renew unless canceled

Cancellation:

• You may cancel your subscription at any time by emailing info@ainisa.com with your account email address
• Cancellation takes effect at the end of your current billing period
• You continue to have access until the end of the paid period
• No refunds for partial months or unused time
• No refunds for early cancellation of annual plans

Lifetime Deals (LTD):

• Lifetime deals are one-time payments for lifetime access to specified features
• 60-day money-back guarantee from date of purchase
• After 60 days, lifetime deal purchases are final and non-refundable
• Lifetime deal terms specify included features; future features may not be included
• Lifetime deal support is email-only with 24-48 hour response time (no SLA)
• "Powered by Ainisa" branding cannot be removed on lifetime deals

Price Changes:

• We may change subscription pricing with 30 days advance notice
• Existing subscribers keep their current pricing until their next renewal
• Lifetime deal customers are not affected by subscription price changes

Failed Payments:

• Your account will be downgraded to Free plan
• You will lose access to paid features
• To reactivate, you must pay for subscription plan
• We may charge late fees or interest on overdue amounts

Taxes:

• Prices exclude applicable taxes (VAT, sales tax, etc.)
• You are responsible for all applicable taxes
• If we are required to collect taxes, they will be added to your invoice

Third-Party Costs:

For detailed refund terms, see our Refund Policy: [link to refund policy page]

9. Service Availability

Service Level:

• Services are provided "as is" and "as available"
• We target 99% uptime but do not guarantee uninterrupted service
• No Service Level Agreement (SLA) applies unless specified in a custom Enterprise agreement

Scheduled Maintenance:

• We may perform scheduled maintenance with 24 hours advance notice when possible
• Emergency maintenance may occur without prior notice
• No refunds or service credits for scheduled or emergency maintenance downtime

Third-Party Dependencies:

• The Service depends on AI providers (OpenAI, Anthropic, etc.), messaging platforms (Meta, Telegram), and infrastructure providers (DigitalOcean)
• If third-party services fail or are unavailable, Ainisa functionality may be impacted
• We are not liable for third-party service failures, outages, or disruptions

Support Response Times:

• Free tier: No guaranteed support; community resources only
• Pro plan: Email support with 24-48 hour response time (no SLA)
• Growth/Team plans: Priority email support with 12-24 hour target response time
• Enterprise plan: Support as specified in your Enterprise agreement

Data Backups:

• We perform regular automated backups of platform data
• Backups are for disaster recovery purposes only
• We are not responsible for your data loss
• You should maintain your own backups of important data
• We may provide data export functionality (when available)

10. Data Processing and Privacy

Data Storage:

• Platform data is stored on DigitalOcean servers located in the Netherlands
• Data is encrypted in transit and at rest

Data We Collect:

• Account information: email address, name, company name, payment information
• Usage data: number of messages sent, features used, analytics
• Technical data: IP address, browser type, device information, access logs

Data We Do NOT Collect or Access:

• The actual content of messages processed by your AI agents
• Your end customers' personal data (you control this data)
• Responses returned by AI providers to your agents
• The content of your WhatsApp, Telegram, Instagram, or Facebook messages

Your API Keys:

• Stored encrypted at rest in our database
• Used only to authenticate API calls to AI providers on your behalf
• Never shared with third parties or other users
• You should regenerate keys immediately if your Ainisa account is compromised

Your Training Data:

• Documents and data you upload are stored encrypted
• Processed only to train and configure your AI agents
• Not used to train Ainisa's models or shared with other users
• You can delete your training data at any time

Your Role as Data Controller:

Data Sharing:

• We do not sell, rent, or trade your data
• We share data only with service providers necessary to operate the Service (hosting, payment processing, analytics)
• Data sent to AI providers (OpenAI, Anthropic, etc.) is governed by their privacy policies

GDPR Rights (for EU/UK Users):

If you are in the EU or UK, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data (account closure)
• Object to processing of your personal data
• Restrict processing of your personal data
• Lodge a complaint with your supervisory authority

To exercise these rights, contact: info@ainisa.com
We will respond within 30 days.

Note: Data portability (export) functionality is under development and not yet available.

Data Retention:

• Active accounts: Data retained while your account is active
• Canceled accounts: Data retained for 30 days after cancellation, then permanently deleted
• Backup copies: May persist in backups for up to 90 days
• Financial records: Retained for 7 years to comply with legal requirements

For complete details, see our Privacy Policy: https://ainisa.com/en/page/15-privacy-policy.html

11. Limitation of Liability

Maximum Liability:

Our total aggregate liability to you for all claims shall not exceed:

• Subscription customers: The total amount you paid to Ainisa in the 12 months immediately preceding the claim
• Lifetime deal customers: The one-time amount you paid for lifetime access
• Free tier users: £100 (one hundred pounds sterling)

Excluded Damages:

To the maximum extent permitted by law, Ainisa shall NOT be liable for:

• Lost profits, revenue, sales, business, or business opportunities
• Loss of data or corruption of data (maintain your own backups)
• Business interruption or downtime costs
• Loss of anticipated savings or benefits
• Loss of goodwill or reputation
• Failure or unavailability of third-party services (AI providers, messaging platforms, infrastructure)
• Your violation of laws, regulations, or third-party rights
• Claims made against you by your customers or third parties
• Indirect, incidental, special, consequential, or punitive damages of any kind
• Damages caused by force majeure events (war, terrorism, natural disasters, pandemics, government actions, labor strikes, infrastructure failures, etc.)

Exceptions to Limitation:

Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Any liability that cannot be excluded or limited by applicable law

Time Limit for Claims:

You must bring any claim against Ainisa within 12 months of the event giving rise to the claim. Claims brought after this period are time-barred.

Acknowledgment:

You acknowledge that the Service is provided at low cost and that these limitations of liability reflect a reasonable allocation of risk between you and Ainisa.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ainisa, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable laws, regulations, or third-party rights
• Content you upload, create, or transmit through the Service
• Your AI agents' actions, outputs, or effects
• Claims made by your customers or end users
• Your failure to comply with data protection laws (GDPR, CCPA, etc.)
• Your violation of AI provider terms (OpenAI, Anthropic, etc.)
• Your violation of messaging platform terms (Meta, Telegram, etc.)
• Infringement of intellectual property rights
• Any negligent or unlawful conduct on your part

Defense of Claims:

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of any claim.

13. Account Termination

Termination By You:

• You may cancel your account at any time by emailing info@ainisa.com from your registered email address
• For subscriptions: Access continues until the end of your current billing period
• For lifetime deals: Termination is permanent; no refunds after 60-day period
• Delete or export your data before canceling (export functionality coming soon)
• We will retain your data for 30 days after cancellation, then permanently delete it

Termination By Us:

We may suspend or terminate your account immediately for:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees for 30 days
• Illegal activity, fraud, or abuse of the Service
• Security threats or harmful conduct
• Extended inactivity (free accounts inactive for 12+ months)
• At our sole discretion with or without cause (with 30 days notice for paying customers in good standing)

Immediate Termination Without Notice:

For serious violations including illegal activity, abuse, or security threats, we may terminate your account immediately without prior notice and without refund.

Effect of Termination:

Upon termination:

• Your access to the Service ends immediately
• All of your AI agents stop functioning
• "Powered by Ainisa" widgets embedded on your websites or platforms become non-functional
• Your data will be retained for 30 days, then permanently deleted
• No refunds will be issued except as specifically provided in our Refund Policy
• You must cease all use of the Service

Survival:

The following sections survive termination: Payment Obligations, Intellectual Property, Indemnification, Limitation of Liability, Dispute Resolution, Governing Law

14. Modification of Services

Service Changes:

• We may modify, update, enhance, or discontinue any features or functionality of the Service at any time
• We will provide 30 days advance notice for material changes that significantly affect your use of paid features
• No compensation will be provided for removed or modified features unless otherwise specified in your plan

Beta and Experimental Features:

• Features labeled as "beta," "experimental," "preview," or similar are provided on an "as is" basis
• Beta features may contain bugs, errors, or incomplete functionality
• Beta features may be modified or removed at any time without notice
• No SLA, warranty, or guarantee applies to beta features

API and Integration Changes:

• If you use our API or integrations, we may modify endpoints, parameters, or functionality
• We will attempt to maintain backward compatibility when reasonably possible
• Breaking changes to stable APIs will be announced at least 90 days in advance
• Beta or experimental APIs may change without notice

Pricing Changes:

• We may change subscription pricing at any time with 30 days advance notice
• Your current plan pricing is locked until your next renewal after the notice period
• Lifetime deal customers are not affected by subscription pricing changes

AI Provider Changes:

• We may add or remove supported AI providers
• If an AI provider you use is removed, we will provide 60 days notice when possible
• You are responsible for migrating to alternative providers if needed

15. Changes to Terms

We reserve the right to modify or update these Terms at any time at our sole discretion.

Notice of Changes:

• Material changes: We will provide 30 days advance notice via email to your registered email address and/or a prominent notice on our website
• Minor changes: We will update the "Last Updated" date at the top of this page

Your Options:

• If you disagree with changes to these Terms, you must cancel your account before the changes take effect
• Continued use of the Service after changes become effective constitutes your acceptance of the modified Terms
• For subscription customers, you will have the opportunity to cancel without penalty before the changes take effect

Your Responsibility:

• You are responsible for reviewing these Terms periodically
• We are not liable if you fail to review updated Terms

16. Dispute Resolution and Governing Law

Governing Law:

These Terms and your use of the Service are governed by the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction:

• Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of England and Wales
• You irrevocably consent to the personal jurisdiction and venue of such courts
• For EU consumers: Nothing in these Terms affects your statutory rights under EU consumer protection laws

Dispute Resolution Process:

Before filing any legal action, you agree to:

1. Contact us at info@ainisa.com describing the dispute
2. Negotiate in good faith for 30 days to resolve the dispute informally
3. If informal resolution fails, pursue formal legal action

Class Action Waiver:

You agree to bring claims against Ainisa only in your individual capacity and not as part of any class or representative action. Class arbitrations, class actions, and representative actions are not permitted.

Time Limit for Claims:

Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

17. Miscellaneous

Entire Agreement:

These Terms, together with our Privacy Policy (https://ainisa.com/en/page/15-privacy-policy.html) and Refund Policy, constitute the entire agreement between you and Ainisa regarding the Service and supersede all prior agreements, understandings, or communications.

Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

No Waiver:

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Ainisa.

Assignment:

• You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent
• We may assign these Terms to any affiliate, subsidiary, or in connection with a merger, acquisition, corporate reorganization, or sale of assets
• Any attempted assignment in violation of this section is void

Force Majeure:

Ainisa shall not be liable for any failure or delay in performing obligations under these Terms due to events beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, pandemics, government actions, labor strikes, power failures, internet disruptions, or failures of third-party services.

Independent Contractors:

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Ainisa. You and Ainisa are independent contractors.

No Third-Party Beneficiaries:

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and Ainisa. There are no third-party beneficiaries to these Terms.

Language:

These Terms are written in English. Any translations are provided for convenience only. In case of conflict between the English version and any translation, the English version shall prevail.

Headings:

Section headings are for convenience only and do not affect the interpretation of these Terms.

Contact for Legal Notices:

All legal notices, demands, or other formal communications must be sent to:

Notices sent by email are deemed delivered when sent. Notices sent by mail are deemed delivered 5 business days after mailing.

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