Refund Policy

At Ainisa, we take pride in the quality and value of our subscription-based service. We offer flexible subscription plans of  monthly, or yearly durations to suit your needs. Should you find yourself not completely satisfied with Ainisa, we provide a generous refund policy as detailed below:

1. Low Usage Refund

• If, after subscribing to any of our plans, you find Ainisa to be below your expectations and your usage is minimal (near zero), we will issue a full refund of your subscription fee, minus any transaction fees incurred.
• To qualify for a low usage refund, please contact our customer support team within the first quarter of your subscription period (within the first 7 days for a monthly plan, or 3 months for an annual plan).

2. Annual Plan Refund

• If you subscribed to our annual plan and decide to cancel early, we will refund the remaining unused months on a prorated basis.
• The refund will be calculated by converting your annual plan to a monthly rate and refunding the difference for the unused months, minus any transaction fees.
• Refund = (Annual fee paid - (Monthly fee x Months used)) - Transaction fees

3. Refund Processing

• All refund requests must be submitted to our customer support team in writing, clearly stating the reason for the refund request.
• Refunds will be processed within 3-10 business days from the date of approval and will be credited back to the original payment method used for the subscription.
• Transaction fees charged by payment processors are non-refundable.

We value your satisfaction and are committed to providing high-quality service. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.

Note: This refund policy is subject to change at the discretion of Ainisa. The policy in effect at the time of your subscription purchase will apply.