Support & Updates
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15 Jan 2026
What kind of support do I get?
- Email support: 48-hour response time
- Documentation: Comprehensive guides and tutorials
- Knowledge base: Searchable help articles
NOT included:
- Phone support
- Video calls
- Custom development
- Done-for-you setup
Will I get future updates?
You get all core platform updates and improvements depending on features.
Included:
- New AI models
- Platform improvements
- Bug fixes
- Security updates
- Performance enhancements
- Core feature updates
May require additional fees or subscription upgrade:
- Experimental features with high costs (e.g., AI voice calling)
- Premium integrations requiring paid third-party services
- Enterprise-only features
What about new channels?
New messaging channels added to the core platform will be included in your plan.